[Toengel]

Dies ist der Diskussions-Thread zum Blog-Eintrag: Philips: Neue Firmware für 2023/2024/2025er High-End-TVs mit Google TV (TPM231WW: 201.100.146.207).

Thema

[Gunb]

@Martin:

OK, but that’s a bit confusing to me. I had exactly the SW mentioned by Tobias on my TV (xxx.234) and a few days ago the xxx.207 was flashed onto my TV after it was offered when I switched on the TV and gave permission.

Hmm, strange Philips update policies🤪

[Martin]

That’s because .234 starts with 101 in its version number, which means it’s Android 12. The .207 you’re talking about starts with 201 in its version number, which means it’s Android 14. If your TV is from 2023/2024, stay far away from all Android 14 versions.

[Gunb]

@Martin:

First of all, Philips officially offered the xxx.207 software as an automatic update for the 909 TV series. The responsibility for ensuring that this works on every device on which an official release is offered lies with the manufacturer and not with the customer.

I don’t really understand why Android 14 shouldn’t run on a fairly recent device (the microcontroller is powerful enough), which includes the 2023/2024 lineup. Philips still offers the OLED 909 series as its top models, as the website clearly shows. And if this is absolutely no longer feasible, Philips should not activate one more update for these devices.

As an electrical engineering/communications engineer who has been developing embedded software for 40 years, I cannot understand why such poor software is being released by a global corporation. Every reasonably reputable company today has a testing department where releases are only approved after they have passed extensive testing. Philips should thoroughly rethink its own working methods here.

In the past I saw similar negative results on the 804 model from 2019 and had to downgrade. It is unacceptable that this is still happening. Same with the 8505, which also own.

But you’re right, it’s best to stick with Android 12 for now. I described my problem on page 20, which fortunately disappeared after the downgrade. Hope that upcoming releases do not fail this way.

😉

[Martin]

2023/2024 TV will run android 14 just fine. Philips just needs to fix there software before putting it out there again.

[Tobias]

Okay, dann scheint ja auf meinem Gerät alles i.O. zu sein. War nur etwas verwundert, dass alle paar Wochen die Rede von einer neuen Firmware war und mein Gerät nie etwas bekommen hat.   Automatische Updates sind eingeschaltet und somit brauch ich nur abzuwarten bis mal eins kommt. Trotzdem danke für die Infos. Grüße Tobias…

[Toengel]

Tachchen,

die ersten 2 ATV14-Versionen hat nicht jeder bekommen – nur ein Bruchteil der User… erst das jetzt zurückgezogene ATV14-Update wurde an alle gepushed… das letzte war auch das erste, dass laut Changelog offiziell für die 2023/2024er TVs freigegeben wurde… (die ersten zwei Versionen wurden aber auch an ausgewählte 2023/2024er Nutzer gepushed)

Toengel@Alex

[Petr]

So, I’d say this 207 update i got via OTA is working ok… I just have one issue, regarding easylink – I have TV setup so it can turn on and control the receiver via earc, but receiver cannot turn on a tv. That is working correctly.

But what is happening is, that even when TV is in standby (or at least screen off), it sometimes randomly turns on receiver and switches it to TV input…

Anyone can confirm same issue?

[Coco]

This version is completely useless when it comes to HDMI CEC management!

I followed Philips’ advice after submitting my ticket, but I had already done what they suggested…

In short, do the previous versions (those in 201) offer an improvement in image quality comparable to this version (201.207) without the HDMI CEC bugs, or not at all?

@Alex or anyone else, can you answer my question, please?

The idea would be to benefit from the improved image quality of this version without the catastrophic HDMI management issues for a TV of this quality!

I hope we’ll get an update fixing all these issues very, very quickly !

[Petr]

@coco – previous, non public version was the same. Thought official would fix that, but did not. Messaged Philips, so will see what they reply…

[Coco]

@Pierre, Thank you :-)

[Martin]

Phillips has chosen to credit and take back my 65OLED959, as after the latest software it has broken the TV, so it cannot be used for PS5, in VRR/120 hz as mentioned earlier in this thread. My TV was bought in July, so there is plenty of warranty on it, but since Phillips cannot solve the software error at the moment, they have ended up offering the above.

[Patrick]

@Martin ist das wirklich von Philips den ihr ernst? Wie kann man denn mit einer Software die Hardware so zerstören und es nicht wieder fixe kann? Das ergibt doch kein Sinn. Bin richtig sauer. Das ist doch auch für Philips ein finanzielles Desaster. Übel übel. Hab wirklich angenommen, daß zeitnah ein 120hz bzw 144hz Update kommt. Soll ich wirklich den TV versuchen zu tauschen?

[Martin]

Yes, that’s right. Phillips is picking up my TV and giving me my money back. I don’t know if they will be able to fix this problem with a software update, but I hope and believe they will. But as a consumer, I don’t want to accept having a product that is 2 months old and no longer works, so I have used my warranty rights and got this solution.

[Gunb]

@Martin:

That’s sad, really sad.

After a long time, I turned on my PS5 today to check whether the settings for 120Hz etc. were active. Since I had to reset the settings after all the back and forth with the software update and downgrade, I wondered why the screen kept turning on and off multiple times with xxx.234. After reading your description, I now understand why.

What also strikes me is that my Yamaha AVR was automatically displayed as “RX-A4A” under HDMI2, just like the other devices. Now it just says “HDMI 2” and that’s it. CEC normally transmits the data to the TV.

If the software is really developed in India, I understand why the quality is so poor. I have been developing software for engine control units for many years, with parts coming from India. Horrible. But if you believe the politicians, they are all “much better” than us there.

Do they know about integration tests, regression tests, and back-to-back tests? Then why is the software so bad???

I hope they got the message.

[Gunb]

By the way, we should all bombard the service with bug reports. This treatment of customers is completely unacceptable!

https://tv-sound-monitors.philips.com/s/contactform?language=de&country=de_DE&family=TV&reason=Product%20Support

[Autor]

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