[Toengel]

Dies ist der Diskussions-Thread zum Blog-Eintrag: Philips: Neue Firmware für 2023/2024/2025er High-End-TVs mit Google TV (TPM231WW: 201.100.146.220).

Thema

[John]

Guten abend

Habe gerade mein 77OLED809 via eingebauten Update Funktion upgedatet. Hat installiert und war 100% und dann schwarzen Bildschirm egal was ich machen. Strom aus und an und kommt nur ne Klick wenn strom angeschaltet wird aber schirm bleibt schwarz und kein licht unten. Kann ich was versuchen? :(

[Wesley]

<p style=”text-align: left;”>Yeah sadly :(</p>
 

Is Phillips coming to look st you’re tb or the store where you bought it?

[Wesley]

@john

 

You could try to factory reset the TV,

Unplug the TV from the outlet, there is a jockstick on the TV push it towards you (don’t click just push) then plug the power in, then the TV will do a factory reset.

[John Nielsen]

Sorry, hatte alle stecker usw entfernt aber sass nok nen kleinen bluetooth empfänger der anscheinend booting blockiert hat :( Funktioniert wieder! Danke euch!

[Toengel]

Tachchen,

@John
Wenn OBR (https://toengel.net/philipsblog/philips-tv-one-button-reset-obr-recovery/) nicht funktioniert, mach ein Recovery (https://toengel.net/philipsblog/philips-downgrade-mit-upgrade-loader/)…

Toengel@Alex

[Thierry]

If the question is for me, then;

It’s the store that sold me the OLED that is sending a technician to my house (normally on February 7).

I don’t think it will do much good, but hey, they also mentioned a refund… So I don’t know, it’s the first time I’ve bought Philips. If eARC allowed true HD, dts hdma, etc. to pass through, or if it didn’t have these CEC issues, this OLED would suit me just fine… but these two problems combined are a deal breaker.

And I’ve read in many places that Philips rarely takes this kind of problem into account (on another forum, I was even told that I can forget about CEC repairs, that Philips will never fix it)… So I’m thinking of returning it and buying another brand… In fact, I get the impression that Philips doesn’t care about customer loyalty…

[Thierry]

Can anyone confirm my other problem:

Media player (Zidoo z9x 8k) connected to my DENON AVR. So the TV sees: Denon: HDMI2 and Zidoo: HDMI2.

If I block the CEC (with a physical blocker that cuts the CEC cable) directly on the Zidoo, the TV sees Denon: HDMI2, but no longer sees the Zidoo.

So even if I select the AVR, I can’t get the images from the Zidoo!

(By selecting the Zidoo input on the AVR)

Has anyone else noticed this too?

[Toengel]

Hi,

this is logical behaviour… how should the TV see the Zidoo? There is no communication possible, cause CEC is cut off between Zidoo and AVR… and the AVR cannot switch to Zidoo…

Toengel@Alex

[Thierry]

@tonengel:

Why logical? That’s the problem with Philips: if you connect a device to the AVR and the AVR to the TV, the Philips TV sees two logical addresses, both of which are master addresses.

LG, Panasonic, and TCL see only one logical address: that of the AVR. So if you switch to the AVR input and select “Media Player” on the AVR, you can see the Zidoo image even with a CEC blocker… There is no need for CEC to display an image. CEC is normally used to make automatic switches to make things easier for the user, but Philips doesn’t do it that way…and their way is stupid.

[Thierry]

Tonengel:

You’re familiar with Philips, and given your response about the normal use of Philips CEC, does that mean they’ve always done it this way?

If so, I understand why it’s taking them so long and why there are always complaints about Philips CEC…

So the problem for those who have AVRs will never really be fixed or 90% resolved.

I currently have a Panasonic OLED in my bedroom, a TCL in my small gym, I had an LG… and I can guarantee you that even with a CEC blocker, I can stream video… but on the other hand, I have to use three remote controls (TV+AVR+multimedia) to access it.

I’m leaning more and more towards changing brands and returning it.

In any case, your response has been very helpful.

[Martin]

Yes, I also do not like the way Philips handles it. I also opened a ticket for it but after long discussions I stopped caring about it because they said it works as designed.
My previous Panasonic and also Samsung OLEDs worked like a charm. AppleTV/Panasonic Blu-Ray Player/PS5 -> Denon AVR -> TV.
Starting the Apple TV, started the AVR, started the TV.
Starting Blu-Ray Player, started the AVR, started the TV.
Starting PS5, started the AVR, started the TV.

With Philips:
Starting the Apple TV, starts the AVR, starts the Philips… starts every device on the AVR!
So I basically deactivated CEC on PS5 and Blu Ray Player since AppleTV is mostly used in the evening.
Not a Dealbreaker but less convenient than other TV Brands.

[Toengel]

Hi,

you said:

If I block the CEC (with a physical blocker that cuts the CEC cable) directly on the Zidoo, the TV sees Denon: HDMI2, but no longer sees the Zidoo.

In this scenario, even the Denon don’t really see the Zidoo (there is no communication channel about the connected device) – so the TV does not know, the Zidoo.

But yes, there are CEC issues on Philips TVs (the black screen if you switch to HDMI-2-AVR)… the CEC protocol is very “confusing” – it often makes problems…

Toengel@Alex

[Thierry]

If I block the CEC (with a physical blocker that cuts the CEC cable) directly on the Zidoo, the TV sees Denon: HDMI2, but no longer sees the Zidoo.

 

Yes, this is true for Philips, because with other brands, if I block the CEC (with a physical blocker that cuts the CEC cable), the TV doesn’t know that the Zidoo is turned on, but it doesn’t matter because it only communicates with the AVR. it is the AVR that manages the Zidoo and in this specific case if the CEC is cut the only thing is that it has not received the information that it is turned on, so the user will press the button corresponding to the Zidoo on the AVR remote control, and the image will be displayed (even if the AVR is turned off, thanks to the AVR’s bypass function). Of course, we lose the CEC remote control.

The problem for Philips is that it sees two separate sources on the same HDMI port (plus it automatically turns on the AVR even if I don’t want it to)…

[Toengel]

Hi,

I will ask again, how the CEC fixing status is at Philips…

Toengel@Alex

[Thierry]

@tonengel:

If I understand correctly, you’re going to ask Philips about the status of the CEC repair?

Thanks for that…

Perhaps you could suggest another strategy for their CEC, leaving only one logical master address on the HDMI2 port… because then the AVR manages the rest… this avoids a black screen, as the CEC turns on all devices connected to the AVR even if the box has been unchecked… Another surprising thing with Philips is that if you disable CEC on the TV, you no longer have access to e-ARC (sound via HDMI).

Thanks in advance for that.

[Autor]

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