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Antwort auf: Philips Audio 2020: Soundbars B8205, B8405, B8505, B8805 und B8905 im Vergleich
vor 1 Jahr
Problem, zeitweise kein Ton aus Soundbar nach Einschalten des Fernsehers.
Hallo,
Ich besitze einen Fernseher 77OLED807/12 und eine Soundbar TAB8507B/10 und habe schon immer das Problem, dass bei ca. jedem 10ten Einschalten meines Fernsehers, die Soundbar stumm bleibt.
Sie schaltet sich zwar mit ein, es kommt aber kein Ton.
Dann hilft nur Aus- und wieder Einschalten der Soundbar.
Der Fernseher schaltet dann kurz auf die internen Lautsprecher und dann wieder zurück auf die Soundbar.
Was auch funktioniert, ist im Ton-Menü des Fernsehers, dass digitale Ausgabeformat mal kurz zwischen Mehrkanal und Mehrkanal Bypass hin und her zu schalten.
Während des Betriebes fällt der Ton nie aus, sondern versagt nur ab und an beim Einschalten.
Verbunden sind Fernseher und Soundbar über eARC über ein neues HDMI 2.1 UHD Kabel.
Die Einstellungen am Fernseher stehen auf:
EasyLink = alle Menüpunkte auf ein
Audio-Ausgang = HDMI-Soundsystem
eARC = Automatisch
Digitales Ausgabeformat = Mehrkanal
Surround Sound = Standard
DRC = EIN
Die Soundbar steht auf eARC und zeigt dies im Display auch an.
Ich habe bereits viele Kombinationen im Ton-Menü ausprobiert.
Es tritt nur zeitweise bei digitalem Ausgabeformat "Mehrkanal" auf.
HDMI-Kabel habe bereits mehrfach getauscht.
Auf beiden Geräten sind die letzten Softwarestände installiert.
Ich hatte gehofft, dass das Problem irgendwann mal durch ein Softwareupdate beseitigt wird, was aber bisher nicht geschah.
Aktuelle installierte und letzte verfügbare Softwarestände:
77OLED807/12 = TPM211EA_R.101.001.004.254
TAB8507B/10 = 00.01.18 / MCU 1.018 / HW 0.001
Wie gesagt, dass Problem tritt nur zeitweise auf, nervt aber mittlerweile.
Kennt jemand das Problem?
Hat jemand eine Lösung?
Wo kann ich dieses Problem melden?
Bei der Hotline konnte man mir mehrfach nicht weiterhelfen.
Danke.
MfG
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