Hi Alex, all
I have a 50PUS7303 bought in 2018. Having a load of weird problems with the menus / android subsystem which I am wondering if anyone else has experienced.
Before I start, I am on the last fw version 107.1.143 however I have tried downgrading fw versions and have been successful in getting 107.1.38 onto it but none of the others seemed to work, trying to go back to the original 2018 FW. None of the versions have fixed the problem.
Until recently it was only used to access internet-based content i.e. Disney+, Netflix or for console use (Nintendo Switch). This has worked well but recently started to lose the wifi connection, a problem I have seen documented here. That seems to be resolved, probably due to the number of times the unit has been hard-reset! Since I added an antenna things took a much darker turn!
After a hard reset it will be evident the problem exists as soon as the google ‘circles’ start whirring… after approx 2-3s they will stop and you will see glitches – black and dark grey blocks behind and sometimes in front of the image. The unit does power up but from this point on the menus and android home screen are largely obscured by what seems like pixellation or poor rendering.
I’ve created a brief youtube video, link below to try to show the problem. As you will see the screen does work, it seems like a software issue and something that the firmware doesn’t seem to touch.
As the TV is now 4+ years old I am not hopeful for a repair and will likely just continue to use it until I can afford to replace but such a shame since the screen, especially when put through blu-ray or even via internet for disney etc is pretty good, it has just become unusable (by the kids largely!) due to the problematic menus.
Any suggestions that I have not tried would be appreciated!
Well done on such a comprehensive site Alex, this is truly a superb font of knowledge. Hopefully I won’t have to refer to it again but hope someone else has something similar for the next brand of TV I go for!
