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Antwort auf: Philips TV 2021: Die OLED936 TVs mit Android TV 10, P5 Generation 5 mit AI+, HDMI 2.1, Ambilight 4 und 3.1.2 Sound by Bowers & Wilkins

Hallo, Seit kurzem funktioniert die Audioausgabe der OLED 936/12 nicht mehr. Ich habe die Einstellungen in den Audioeinstellungen und den Toneinstellungen überprüft. Der Fernseher schaltet die Toneinstellung nicht vom Fernseher auf die Soundbar um und meldet einen Fehler beim Wechsel Versuch über die Einstellungen. Die TV-Lautsprecher und die Soundbar funktionieren nicht mehr richtig und schalten nicht um. Es brechen bei einem Film (egal ob Sat Quelle oder Streaming (Apple TV, Netflix, Prime) Internet)) die Stimmen beim Ton weg - Musik funktioniert komischerweise noch?! Ich habe die Werkseinstellungen wiederhergestellt und später den Fernseher neu eingerichtet. Dies ändert aber nichts an dem Problem. Ich habe den TV auch länger von Strom genommen - hilft nichts: Die Sprache wird nicht mehr gut ausgegeben. Ich kann nur über den Audio-OPT-Ausgang der Stereoanlage über STEREO vernünftig Musik hören. Dann stelle ich das auf STEREO ein statt auf Mehrkanal oder Mehrkanal-Bypass. Updates wurden immer über das Internet gemacht und das Gerät ist softwareseitig auf dem neuesten Stand. Wir haben das Problem seit dem wir über einen HDMI Anschluss des Bluray Players einen Film über die Stereoanlage laufen lassen haben. Das ist aber wohl nur ein Zufall, oder stellt sich durch Link Einstellungen oder Ähnliches was um? Alle Geräte und Kabel sind seit Monaten am Gerät und funktionierten. Habt ihr eine Idee die ich noch prüfen kann bevor ich das Gerät über den Support einschicken muss.
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